Madison VA Receives Highest National Award for Patient Experience

UW-Madison hospital campus, including the Madison VA hospital.

The William S. Middleton Memorial Veterans Hospital (Madison VA) has received the 2021 Veterans Health Administration Overall Best Experience Award during this week’s VA Customer Experience (CX) Symposium in Washington, D.C. The award is the highest such distinction for VA hospitals in the nation.

VA facilities were evaluated based on a comprehensive review of inpatient experience, employee experience, All Employee Survey results, and customer trust scores during fiscal year 2021. The award recognizes the breadth of customers’ perceptions of their care and evaluates Veteran care interactions across their entire VA journey.

This is the second honor received by the Madison VA Hospital this year that recognizes outstanding service to Veterans and their dependents. In February, the hospital received a 5-star rating for patient experience from the Centers for Medicare & Medicaid Services. Eleven VA medical centers achieved a 5-star rating this year; the Madison VA received the highest summary ranking of all VA hospitals.

The BerbeeWalsh Department of Emergency Medicine provides care to 13,000 adult veterans each year at the 11-bed emergency department within the Madison VA, which is also accredited as a Level 1 Geriatric Emergency Department by the American College of Emergency Physicians. Our faculty physicians provide 12 hours of attending physician coverage daily, and we are proud to partner with emergency medicine pharmacists, Women’s Health, Mental Health, and palliative care services to provide comprehensive emergency care for veterans.

This news article has been adapted from a press release issued by the U.S. Department of Veterans Affairs, which can be viewed in full here.